At Blue Cross, we believe health care should work for everyone.
That’s why we’ve made it easier for our members to connect with primary care, get help for chronic conditions, and manage their prescriptions.
We're meeting the urgent need for high-quality mental health service with an expanded network of clinicians, enhanced member service support, and new mental health advocates to help our members get the care they need, whenever and wherever they need it. Because, in our members' words, "Help is always available"
Kevin: Don't be afraid to ask for help. Whether it's your family, your doctors. Talking to somebody can really make a huge difference in your life.
We’re addressing racial and ethnic inequities in health care by engaged in innovative partnerships with hospitals and clinicians.
We’re recognized as one of America’s best places to work because we celebrate our employees’ unique contribution, we believe work-life balance is essential to our employees’ wellbeing, and we strive to make a difference in our communities.
RELATÓRIO ANUAL DE 2022
HEALTH CARE THAT WORKS
FOR EVERYONE
In 2022, we expanded access to primary care and mental health services, added convenient online health options, and helped make health care more accessible and affordable for our 2.9 million members. We made progress in our groundbreaking effort to make health care more equitable for all. And we continued to be recognized as one of the nation's best places to work.
CEO PERSPECTIVE
“As Blue Cross Blue Shield of Massachusetts’ new president and CEO, I’m proud to lead a company that, for 86 years, has been passionate about supporting our members, customers, clinicians, and community partners.”
Sarah Iselin
INNOVATIVE AND AFFORDABLE CARE
We’ve made it easier for our members to connect with primary care clinicians, get help for chronic conditions such as diabetes and kidney disease, and better manage their prescriptions.
BROADER ACCESS TO MENTAL HEALTH TREATMENT
We’re meeting the urgent need for high-quality mental health services with an expanded network of clinicians and enhanced online support.
I moved around a little bit when I was younger. I always needed to fit in. When I got into 9th and 10th grade, I made the Varsity hockey team. You're trying to fit in and you start doing what they do. I started drinking then, and as the years went on, my drinking progressed. I was coming home from work, I was starting to isolate. After a while, I wasn't talking to anybody. The shades were closed and I was drinking.
I had that moment of clarity where I needed to go and get help. So I called my sister, who was in recovery, and she got me the help that I needed. So I went to detox, and after that I went to recovery meetings and I dove into those recovery meetings. It was a chance for me to start my life over, and I saw it for that. Good things started happening for me. I went back to college. I ended up getting my bachelor's degree in human services and rehabilitation, with high honors.
If you are struggling with alcohol and drugs, please reach out. There is always somebody out there to help you.
LEADERSHIP IN HEALTH EQUITY
We took a big step forward in our groundbreaking work to address racial and ethnic inequities in health care, in partnership with clinicians in our network.
ONE OF AMERICA’S BEST PLACES TO WORK
We offer an equitable, flexible and inclusive work environment that supports employee wellness and a sense of belonging.
2022 FACTS AND FIGURES
For more company information, including our member and financial highlights; diversity,
equity and inclusion work; and support for the community, view our 2022 Fact Sheet.
Prêmios
Pelo sexto ano consecutivo, a J.D. Power nos classificou como nº 1 em satisfação dos associados entre todos os planos de saúde comerciais de Massachusetts. Em 2022, obtivemos a pontuação mais alta em quatro das seis categorias de experiência do plano: faturamento e pagamento, cobertura e benefícios, atendimento ao cliente e informações e comunicação.
O National Committee for Quality Assurance (NCQA) concedeu ao plano Commercial HMO/POS e ao plano Commercial PPO da Blue Cross 4,5 de 5 estrelas, o que nos coloca entre os 8% melhores planos de saúde comerciais do país em termos de qualidade clínica e experiência do associado.
Our plans are highly rated, with our Medicare Advantage PPO and HMO plans receiving an overall rating of 4 out of 5 stars for 2023 from the Centers for Medicare & Medicaid Services.
We were named one of America’s Best Employers 2022 by Forbes based on an independent survey of approximately 60,000 American employees working for companies with more than 1,000 workers in the U.S.
For the third year in a row, we have been recognized as one of the 50 most community minded companies in the nation by the Points of Light Foundation. The Civic 50 provides a national standard for corporate citizenship and showcases how companies can use their time, skills and resources to drive social impact.
Nossa empresa foi homenageada como Precursora do Ano pela Câmara de Comércio da Grande Boston, reconhecendo nosso trabalho em parceria com empresas pertencentes a minorias, mulheres, veteranos, LGBT e pessoas com deficiência.
Resultados financeiros
Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. de 2022
Os Relatórios Financeiros Auditados de 2022 incluem os Extratos Financeiros com Base Legal Auditados da Blue Cross and Blue Shield of Massachusetts, Inc. para os anos que se encerram em 31 de dezembro de 2022 e 2021 com Relatório de Empresa Contábil Pública Registrada Independente.
Blue Cross and Blue Shield of Massachusetts, Inc. de 2022
Os relatórios incluem também os Extratos Financeiros com Base Legal Auditados da Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. para os anos que se encerram em 31 de dezembro de 2022 e 2021 com Relatório de Empresa Contábil Pública Registrada Independente.
Equipe executiva
Os líderes sêniores da Blue Cross ajudam a moldar a estratégia da empresa em suporte à nossa missão de tornar o atendimento de saúde de qualidade acessível e justo, enquanto fornecemos uma experiência de consumidor incomparável.
From top left to right, as of Dec 31, 2022:
Andrew Dreyfus (outgoing CEO), Sarah Iselin (President & CEO), Patrick Gilligan, Manny Lopes, Richard Lynch, Jay McQuaide, Sandhya Rao, M.D., Andreana Santangelo, Don Savery, Sukanya Lahiri Soderland, Susan L. Sgroi, Linda Williams
Conselho de administração
Os membros do conselho de administração da Blue Cross contribuem com perspicácia e habilidades de liderança significativas, bem como experiências e formações diversas.
From top left to right, as of Dec 31, 2022:
Dorothy E. Puhy, Timothy M. Sweeney, Andrew Dreyfus (outgoing CEO), Sarah Iselin (President & CEO), Francis X. Callahan, Jr., Edward Kelly, Martin T. Meehan, Quincy L. Miller, Ami Parekh, MD, JD, Paula A. Price, Marcy L. Reed, Lauren A. Smith, MD, MPH, Mary Strother, Corey E. Thomas, Phyllis R. Yale